1. Information We Collect

Personal Information

When you create an account with Tifunbox, we collect personal information including:

• Full name and contact information (email, phone number)
• Delivery addresses and location data
• Payment information (processed securely through third-party providers)
• Profile information and preferences
• Communication history with our support team

Usage Information

We automatically collect information about your use of our platform:

• Order history and food preferences
• Device information (IP address, browser type, operating system)
• App usage patterns and feature latoactions
• Location data (with your consent) for delivery purposes

Chef Information

For chef partners, we collect additional information:

• Identity verification documents
• Food safety certifications and health certificates
• Kitchen photos and menu information
• Bank account details for payments
• Reviews and ratings from customers

2. How We Use Your Information

Service Provision

• Process and fulfill your food orders
• Connect you with verified home chefs in your area
• Handle payments and financial transactions
• Provide customer support and resolve issues
• Send order confirmations and delivery updates

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features based on user feedback
• Personalize your experience and recommendations
• Conduct research and analytics for business insights

Communication

• Send promotional offers and newsletters (with consent)
• Notify you about platform updates and new features
• Provide important security and policy updates
• Respond to your inquiries and feedback

3. Information Sharing and Disclosure

With Chef Partners

We share necessary order information with chefs to fulfill your requests, including:

• Your name and delivery address
• Contact information for delivery coordination
• Order details and special instructions
• Dietary restrictions and allergies

With Service Providers

We work with trusted third-party services that help us operate our platform:

• Payment processors (Razorpay, PayU, etc.)
• Delivery partners and logistics providers
• SMS and email service providers
• Cloud hosting and data storage services
• Analytics and marketing platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Prevent fraud, abuse, or illegal activities
• Enforce our Terms of Service

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard security protocols and monitoring
• Payment Security: PCI DSS compliant payment processing

5. Your Privacy Rights

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Limit how we process your personal information

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our support team
• Replying "STOP" to SMS messages

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie preference center. For more details, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 3 years after closure
• Transaction Records: Kept for 7 years for financial and tax purposes
• Communication Records: Retained for 2 years for customer service purposes
• Marketing Data: Deleted immediately upon opt-out or within 1 year of inactivity

When we no longer need your personal information, we will securely delete or anonymize it.

8. latonational Transfers

Your personal information may be transferred to and processed in countries other than India. When we transfer your information latonationally, we ensure:

• Adequate level of data protection through legal frameworks
• Contractual safeguards with our service providers
• Compliance with applicable data protection laws
• Your rights and freedoms are protected

9. Children's Privacy

Tifunbox is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will promptly delete that information from our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you via email or app notification
• Post a prominent notice on our platform
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes

Your continued use of our platform after the effective date of the updated policy constitutes acceptance of the changes.